Some quick things to note…
Response Time:
The deadline for a response is up to 72hrs, excluding Weekends and Holidays. Still our goal is to accomplish any ticket faster than that but we reply to all ticket in order that they were created into our support system.
Compatibility:
We are testing our products on multiple themes and beside many plugins. We are trying to avoid main conflicts but can not covered the world wide marketplace. Before report any problem, please test the product on a default wp theme and/or deactivate all the other plugins to be sure that the issue is inside our products and not outside of them.
Basic WordPress Setup Questions:
WordPress has a codex and We strongly recommend using it: https://codex.wordpress.org.
Search through that first if you’re new to WordPress and then if you still have questions, feel free to submit a ticket. Please just remember that We’re here to support our products, not WordPress.
Weekend Responses:
All of us have private life and families and we will like to spend time with them on the weekend. We will try to keep an eye on the support system but please expect a response by the beginning of the week.
Support request guidelines:
Provide details about the WordPress and Plugin versions that are currently installed on Website. Avoid CapsLock text or offensive words, otherwise the ticket and account may be completely removed.